Gianluca
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Recent activity by Gianluca-
What should I do if I haven't received my receipt?
If you haven't received a receipt for your stay via e-mail, you can contact the hotel and we will send you a new receipt. Contact information for the hotel can be found on the hotel website.
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How/when will I receive my receipt?
Your receipt is sent electronically as a PDF to your e-mail address by 12:00 at the latest, on your departure day. If you have chosen to check out earlier than 12:00, for example at 08:00, the rece...
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Why can't I use my debit/credit card?
Be careful not to use any special characters in the boxes for name and card number, e.g. (.) (,) (-) (/) (:).
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Which debit/credit cards can I use?
You can pay with the same cards that are accepted at reception; Visa, Mastercard, Amex, Diners, Dankort (Denmark) and JCB.
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How does check-out work?
The day before your departure (17:00 at the earliest) you receive an SMS text message and/or e-mail message with a link to the online check-out. There you can review your bill, add purchases from t...
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Can everyone check out online?
We send an invitation to everyone who registers a mobile number and/or e-mail address at check-in. Currently, we are only offering this self-service option to those who pay for their stay with a de...
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What are the benefits of checking out online?
It's quick and easy and no queues. You choose when you would like to check out, for example, you can settle your bill the night before. You receive your receipt by email.
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Can I check out online at all Scandic hotels?
The majority of our hotels offer the option to check out online.
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Do you want to avoid queuing at check-out?
Then we have just the solution for you. Now you can check out quickly and easily online, with our self-service option.
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How do I guarantee my reservation for late arrival?
Please contact the hotel to guarantee your booking for late arrival. You can find contact information to the hotel on the hotel website.