Gianluca

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  • How long is my gift card valid?

    The gift card is valid for a full 12 months from the date of purchase for gift cards to be used in Denmark, Finland, Norway, and Sweden. The gift card is valid for a full 36 months from the date of...

  • How is my gift card delivered?

    The gift card will be sent as a PDF via email to you or the email address you provided in your order. If you have not received your email, please check your spam and junk folders.

  • Can I use my gift card for prepaid bookings?

    No, unfortunately, you cannot use gift cards of any denomination for prepaid bookings.

  • What values are available?

    The gift card contains a value of any amount, minimum 20 EUR (local currency) that can be used as payment or partial payment at all Scandic hotels in the country for which the gift card was purchas...

  • When is breakfast served at the hotel?

    For exact opening hours, please visit the hotel restaurant page to find information regarding breakfast. Please note! If our breakfast buffet is not included in the room rate, then you can add as a...

  • What do I do if I lose my reservation number?

    Contact the hotel for assistance with your reservation number or call our central booking on +46 8 517 517 00. We can always find your reservation upon check in as long as you have a valid ID card ...

  • I haven't received a booking confirmation, what should I do?

    Contact the hotel for assistance with your booking confirmation, or call our central booking on +46 8 517 517 00.

  • Why can't I use my debit/credit card to book?

    Be careful not to use any special characters in the boxes for name and card number, e.g. (.) (,) (-) (/) (:).

  • Can I book via the website without giving my credit card number?

    Yes, you can book without prepaying your reservation. Payment takes place at the hotel instead. However, reservations at a Save rate and some promotions must be paid at the time of booking.

  • How do I cancel or make changes to my reservation?

    Bookings made on the website can be both changed or cancelled here, click on ‘View booking/Cancellation’. Bookings made via central booking or directly with the hotel cannot be changed/cancelled vi...